🔎 FAQs 🔍
"I'm an awesome human and have placed an order. How long will it take for my stuff to be sent out?"We aim to ship within 3 days, though sometimes we might beg your forgiveness and need a few more days if one or both of us is on tour. This could be extended to 7 days IF we have a bigger new client which sees a large initial influx of orders, so please be patient!
EVERYTHING we ship is sent tracked - when we send your order, you will receive an email with the tracking number so you can keep an eye on where your stuff is at!
So - first and foremost, we would advise checking the status of your order using the tracking number sent via email. If you do not believe you received this, please feel free to contact us and we can advise (please be sure to check spam!)
It is YOUR responsibility to make sure the correct postal address is given to us at the time of ordering. If an order is unable to be delivered due to an address error, we would only be willing to offer a partial refund (the value of the item) on the condition that the item is returned and received by us. If this is lost in the post and not received back by us, we would not be willing to offer any kind of refund in this instance.
"I forgot to change the country when checking out!"
This one is weirdly more common than you'd think, as we are a UK based company. Due to the difference in postage prices, if we notice/you advise us that you are ordering to a non UK country and need to change your address, the order will be cancelled (with a full refund) and you will need to place this order again.
"I didn't get what I ordered!"
Whilst uncommon, we are human and sometimes mistakes are made. If you did not receive exactly what you ordered, we will generally send the correct items out free of charge. We may sometimes ask you to send the incorrect items back to us first to verify, and if this is the case (and a mistake was made on our part) we will of course cover/refund all postage costs involved.
"I ordered ________ but I want to change it for a different size or different item."
Whilst we are happy to accept exchanges, we would ask that you cover all postage costs involved with both returning the original order and shipping the requested replacement.
"I'm in an awesome band touring the UK and would like to leave our merch here to sell when we go home. How do I get my stuff in the End Of Tour Store?"
Hi! Please drop us an email at [email protected] and let's talk! :)